Shipping policy
Shipping Policy
Effective Date: 9/14/24
Thank you for shopping with us! We are committed to providing you with the best possible service and ensuring that your products arrive in a timely manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.
1. Shipping Locations
We currently offer shipping to the following locations:
- United States of America
2. Processing Time
All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or there are unforeseen delays, processing time may be extended. We will notify you via email if there are any significant delays.
3. Delivery Times
Delivery times are estimates and can vary based on factors such as location and weather conditions. Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order. We offer free shipping on orders over [Amount], excluding taxes and discounts.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you have any questions about your order's status, please contact our customer service team at [Customer Service Email].
6. Shipping Issues
If you experience any issues with your shipment, such as a lost or damaged package, please contact us at [Customer Service Email] as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.
7. Address Accuracy
Please ensure that your shipping address is accurate before completing your purchase. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
8. International Shipping
For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. We are not responsible for any delays or additional fees due to customs processing.
9. Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges. If you have any questions or need assistance with a return or exchange, please contact our customer service team.
10. Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at support@popsmokeprint.com
Thank you for choosing Hero Hockey Apparel. We appreciate your business and look forward to serving you!